Privacy Policy - Cell-Unlock-Depot

1. Introduction

At Cell-Unlock-Depot.com (“we,” “us,” or “our”), we are steadfastly committed to protecting your privacy and upholding the highest standards of data protection. We understand the importance of safeguarding your personal information and strive to handle all data responsibly, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”), along with any other relevant privacy regulations.

2. Scope and Role of the Data Controller

This Privacy Policy applies to all users of our website, https://cell-unlock-depot.com, and services offered therein. For the purposes of applicable data protection law, Cell-Unlock-Depot.com acts as the “data controller” in relation to the personal data collected, meaning we determine the purposes and means of processing your personal information.

By accessing or using our website and services, you acknowledge the terms of this Privacy Policy.

3. Categories of Data Processed

We collect and process the following categories of personal data, depending on your interactions with our website and services:

a) Usage Data:
Includes information about how you use our website such as IP address, browser type, time zone setting, language preferences, location, operating system, referral sources, length of visits, and page interactions.

b) Account Data:
Voluntarily provided by you when creating or managing your account. Includes full name, billing address, email address, and telephone number.

c) Profile Data:
Includes your saved preferences, order history, feedback, purchase patterns, and user behavior on our services.

d) Communication Data:
Covers any communications you send to us, including inquiries sent via email, contact forms, live chat, or customer service portals, as well as a record of our responses.

e) Technical Data:
Details about the device and software you use to access our platform, such as device identifiers, hardware model, operating system version, browser type, plugins, and system configuration.

f) Transaction Data:
Includes details about payments to and from you, purchase history, delivery details, transaction identifiers, and payment gateway information (we do not store your full card details).

g) Preference Data:
Covers your marketing preferences, subscription choices, opt-in or opt-out status, and product interest information derived from user behavior.

4. Legal Bases for Processing Personal Data

We rely on the following lawful bases for processing your personal data under GDPR:

– Legitimate Interests: For the operation, improvement, security, and analytics of our services, unless such interests are overridden by your fundamental rights.
– Contractual Necessity: For processing required to perform contractual obligations (such as delivering products you purchase or maintaining your user account).
– Consent: For activities such as sending marketing communications or placing certain cookies, where you have explicitly consented.
– Legal Obligation: To comply with applicable laws, such as tax, regulatory, or fraud obligations.

Under CCPA, we do not sell your data and only process it within the boundaries permitted for service provision and support.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

– Right of Access: Request a copy of the personal information we hold about you.
– Right to Rectification: Request corrections to inaccurate or outdated data.
– Right to Erasure: Request deletion of your personal data, subject to lawful retention obligations.
– Right to Restrict Processing: Request a restriction on processing in certain circumstances.
– Right to Data Portability: Receive your data in a structured, commonly used format and transmit it to another controller.
– Right to Object: Where processing is based on legitimate interest or direct marketing.
– Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

California residents may also request disclosure regarding the categories and sources of personal data, purposes of processing, and third-party disclosures in accordance with the CCPA.

To exercise these rights, please contact us at: [email protected]. We may verify your identity before fulfilling the request.

6. Data Security Measures

We implement robust administrative, technical, and physical safeguards to protect your personal information. These include:

– Secure encryption (SSL/TLS) for data transmission and storage;
– Role-based access control and authentication procedures;
– Data minimization and pseudonymization where appropriate;
– Regular security audits and monitoring;
– Staff training on privacy and security principles;
– Scheduled system backups to ensure data resilience.

While we endeavor to protect your information, no system is entirely immune from risks. Users are encouraged to take precautionary steps when sharing personal details online.

7. International Data Transfers

Your personal data may be transferred outside your jurisdiction, including to countries that may not offer the same level of data protection as your home country. Where such transfers occur, we use appropriate safeguards, such as:

– European Commission Standard Contractual Clauses (SCCs);
– Binding Corporate Rules of our subprocessors;
– Other legally approved mechanisms ensuring data protection.

By continuing to use our services, you consent to such data transfers, where applicable.

8. Data Retention

We retain personal data for only as long as necessary to fulfill the purposes outlined herein. Retention periods vary depending on the type of data:

– Usage & Technical Data: 12–24 months for analytics and performance purposes.
– Account & Profile Data: Held for the duration of the user’s active relationship with Cell-Unlock-Depot.com and securely deleted up to five years post-termination, unless required for legal purposes.
– Transaction Data: Retained for up to 7 years, as required for accounting and regulatory compliance.
– Communication Data: Kept for up to 3 years to maintain customer service continuity.
– Preference Data: Retained until consent is withdrawn or preferences are updated.

Data will be securely destroyed when no longer required, through automated or manual processes.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

– Essential Cookies: Necessary to operate core website functions (e.g., login, navigation).
– Functional Cookies: Remember choices and preferences to personalize your experience.
– Analytics Cookies: Collect aggregated data on user behavior to help us improve functionality.
– Performance Cookies: Monitor performance and effectiveness of the site and services.

Third-party services (e.g., Google Analytics) may set their own cookies in compliance with their respective policies.

10. Cookie Management and Compliance

Visitors to Cell-Unlock-Depot.com are presented with a cookie consent banner upon their first visit. You may:

– Accept or reject non-essential cookies;
– Configure browser settings to block cookies or notify you before downloading;
– Revoke or modify consent at any time using our cookie settings panel.

We adhere to the GDPR’s prior-consent requirement for non-essential cookies and honor Do Not Sell My Information requests under CCPA by design—no personal data is “sold” or disclosed for monetary value.

11. Protection of Children’s Privacy

Our website and services are not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal data from children. If we become aware that a child under 13 has submitted personal information, we will promptly delete such data.

If you believe a child has provided us with information, please contact us immediately at: [email protected].

12. Policy Updates

We reserve the right to amend this Privacy Policy from time to time as needed to reflect changes in technology, legal requirements, or our business practices. Material changes will be communicated to you via the website interface or other appropriate channels. Continued use of Cell-Unlock-Depot.com constitutes acceptance of the revised policy.

13. Contact Us

For any privacy-related questions, concerns, or to exercise your rights under this Privacy Policy, please contact us at:

Email: [email protected]
Website: https://cell-unlock-depot.com

We are committed to resolving any complaints or queries in a fair and timely manner.

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This Privacy Policy is designed to ensure full compliance with applicable data protection laws and transparency in our practices. For any concerns regarding the collection and usage of your personal information, we encourage you to reach out directly to our dedicated privacy team at the contact email provided above.